Returns and refunds.

No returns for a change of mind

Each piece is made in-shop, one at a time. We do not take pieces back for a change of mind. This is true for ready-made pieces and for custom orders.

If the law where you live gives you a right to cancel or to send a piece back, you keep that right.

If your piece is broken, faulty, or wrong

Please tell us as soon as you can. If a fault shows up later, tell us anyway.

We will fix it, replace it, or give your money back. If we cannot fix it, you choose a new piece or a refund. We pay the shipping for this.

This is true for ready-made pieces and for custom orders.

How to tell us

1. Email hello@borderlessprints3d.com, or use the contact page.
2. Give us your order number and say what is wrong. Send a photo if you can.
3. We reply with what to do next. Please do not mail a piece back before we reply.

Cancelling before it ships

To cancel an order before it ships, email us. If we have not started making it, you get all your money back.

If your order is late or never comes

If your order has not come 30 days after the arrival date we gave you, you may cancel and get all your money back within 15 days of your message. If we gave no date, that is 30 days from your order.

If a parcel is lost on the way, tell us. See the shipping page.

How refunds work

We send the money back the same way you paid. Your bank may take a few days to show it.

Your rights

This page does not take away any right the law gives you.

Last updated: October 6, 2026.